This Return & Refund Policy applies to all purchases made through smarterbazaar.com , operated by SMARTBAZAAR TECHNOLOGIES PRIVATE LIMITED

By placing an order through our Website, you agree to the terms of this policy.

Return Eligibility

We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned in its original packaging.

  • All tags, accessories, manuals, and free gifts (if any) must be included.

  • A valid receipt, invoice, or proof of purchase is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following products cannot be returned:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or customized products

  • Perishable goods

  • Food and beverages

  • Flowers

  • Newspapers or magazines

  • Health and personal care products

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Any product marked as “Final Sale” or “Non-Returnable”

Items Eligible for Partial Refund

Partial refunds may be granted for:

  • Books showing obvious signs of use.

  • Opened CDs, DVDs, software, video games, cassette tapes, VHS tapes, or vinyl records.

  • Items that are damaged or missing parts for reasons not caused by our error.

  • Returns received after the 30-day return period, where accepted at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange a replacement or refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed using your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us using the details below.

Sale Items

Only regular-priced products are eligible for refunds.

Items purchased during sales, promotions, clearance events, or with special discounts are not eligible for refunds, unless they arrive damaged, defective, or incorrect.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, please contact us before sending your item.

Gifts

If the product was purchased as a gift and shipped directly to you:

  • You may receive a gift credit once the returned item is approved.

If the gift was shipped to the purchaser before being given to you:

  • The refund will be issued to the original purchaser.

Return Shipping

Return shipping address:

SMARTBAZAAR TECHNOLOGIES PRIVATE LIMITED
Floor 2, Plot No. 264/265
WeWork Vaswani Chambers
Worli Colony, Worli
Mumbai, Maharashtra 400030
India

Unless the return is due to our error (damaged, defective, or incorrect item):

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • Return shipping costs may be deducted from your refund where applicable.

For high-value items, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described in this policy.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

SMARTBAZAAR TECHNOLOGIES PRIVATE LIMITED

Website: smarterbazaar.com

Email: smarterbazaar@gmail.com